Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to. Knowledge management solutions are a critical necessity. Knowledge management systems often rely on groupware technologies such as lotus notes, and, by definition, groupware facilitates the exchange of organizational information. The balanced scorecard method 275 the house of quality method 277. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. It6011 knowledge management notes anna univ portal. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. The features in this release are part of the knowledge management advanced plugin, which is not enabled by default.
Knowledge management is a management discipline, focused on knowledge. Little that managers at all levels in an organization do falls outside the purview of the five management functions. The emergence of the knowledge economy has necessitated many organisations to recognise knowledge as a crucial resource, and created an intricate managerial challenge knowledge management. Its importance is based on the observation that we live in a knowledge. Preserve institutional knowledge in an environment of staff turnover and the ongoing need to quickly handle missioncritical tasks. Knowledge management as an important tool in organisational management.
Management extra is designed to help you put ideas into practice. Research article performance measurement for knowledge. Aug 06, 2019 depending upon an organizations strategy specifically, the goals and objectives for knowledge management different tactics should be used to implement km in a meaningful way. Getting started on your knowledge management journey xi chapter 1 the motivation toward knowledge management. This article is intended as a basic primer for those who are not. Management theorists and practitioners may chose one or two of the five functions as most important, but this is not borne out normatively. Knowledge management knowledge management ibm notes.
Knowledge management and organisational learning, an. The complete guide to knowledge management copyright. Introduction to management and leadership concepts. Designing a reference model latifa oufkir, mounia fredj and ismail kassou. Knowledge management there are many definitions of knowledge management. Designing a reference model, journal of organizational knowledge management, vol. Introduction to management and leadership concepts, principles, and practices ing. International journal of knowledge management, and international journal of knowledge management studies.
Knowledge management has become in the past few decades an important branch of the wider discipline of information systems. A paradigm shift in business management, technology in society, 182 pp 203218, 1996. Leading the knowledge management effort defining knowledge management requirements and gaps. Proprietary km technology products such as lotus notes defined proprietary formats. Knowledge management as an organizational innovation has been with us. Unit iii knowledge management the tools 10 telecommunications and networks in knowledge management internet search engines and knowledge management. Pdf cours sur knowledge management telecharger pdf. Lecture notes, lectures 18 knowledge management vu. Cooperation among distributed technical specialists tacit knowledge and quality assurance.
It is the framework structure of relationships, roles, processes, technologies and governance that an organisation puts in place that allows knowledge to be treated as a common asset, and which allows relevant knowhow, insight and experience from others to be accessed and applied to business problems. Pdf this chapter defines knowledge and knowledge management km and establishes its roots km is. The principles and practice of knowledge management by. Exam 20142015, questions exam 20152016, questions summary lecture 1, 2, 4, 5, tutorial work 1, 2, 4, 5 exam revision notes summary knowledge management cases summary sensation and perception chapter 1 5 knowledge management revision. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. The paper integrates four terms used in relation to knowledge explicit, tacit, declarative and procedural and it introduces an additional category. Obviously, you have to have a good piece of software or a good system to capture knowledge but thats not the whole equation. A theoretical and practical guide for knowledge management in. The knowledge in knowledge management fred nickols 5292010 this paper was commissioned for and appears in the knowledge management yearbook 20002001. Part 6 implications of the strategy for knowledge management in eca 21 8.
Secondgeneration knowledge management projects shifted the focus to codifying tacit knowledge and combining explicit knowledge to create new knowledge. Distinguishing between knowledge management and groupware can be difficult. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. Km focuses on processes such as acquiring, creating and shar. Knowledge management in theory and practice diana barbosa. New research on knowledge management models and methods. From information management to knowledge management. It consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge. Ways to do this include encouraging communication, offering opportunities to learn, and promoting the sharing of appropriate knowledge artifacts mcinerney, c.
Knowledge management the most central thrust in knowledge management is to capture and make available the information and knowledge that is in peoples heads as it were, and that has never been explicitly set down, so it can be used by others in the organization. Knowledge is power in our organizations only if it is available to people that. It is of importance to note that tacit knowledge is. Part 2 overview of past eca knowledge management efforts 7 4. Pdf knowledge management or the management of knowledge. Levels of knowledge management fireoak strategies, llc. Depending upon an organizations strategy specifically, the goals and objectives for knowledge management different tactics should be used to implement km in a meaningful way. When implementing a knowledge management initiative the knowledge management. Practitioners of knowledge management have been quick to adopt advances in groupware tools, too. Within these journals, we used as criterion for search the following keywords. Knowledge management km knowledge management km refers to a multi disciplined approach to achieve organizational objectives by making the best use of knowledge. The set of tactics will depend on which levels of km are being targeted as part of the overarching strategy. Knowledge management is getting the right information in front of the right people at the right time.
Obviously, you have to have a good piece of software or a good system to capture knowledge. Therefore, the extent to which an organisation performs well, will depend, among other things, on. Each book in the series is full of thoughtprovoking ideas, examples and theories to help you understand the key management concepts. These forces call for a fundamental shift in organisation process and hr strategy. Organization and knowledge management building the learning organization. Knowledge just as the words data and information are used interchangeably, there is considerable blurring and confusion between the terms information and knowledge. The role of knowledge management in organizational development. A common definition is the collection of processes that govern the creation, dissemination, and leveraging of knowledge to fulfil organisational objectives. Notes 214 references 214 8 knowledge management tools. Activate the knowledge management advanced plugin com. Much of the interest in the field results from the simple reality that organizations compete on their knowledgebased assets. Knowledge management km is the process of creating, sharing, using and managing the. Combining the tactical with the strategic 1 chapter 2 making the business case for managing intellectual capital 15 chapter 3 the importance of strategy in knowledge management 35 chapter 4 the role of culture in a successful. In recent years, there have been more and more new and interesting findings in the research field of knowledge management.
Notes 5 iiiknowledge management km is an effort to increase useful knowledge within the organization. Part 4 the role of knowledge in the new model 15 6. Scribd is the worlds largest social reading and publishing site. Information and knowledge management 2 data information applied for a purpose. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods. I feel this definition is inadequate, however, as it limits knowledge management to a set of processes. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. The test of a knowledge management system is ultimately whether it is a byproduct of the firms operations, or an explicit objective of those operations. Le knowledge management projet dimplementation dans cours sur knowledge management une universite table des matieres 1.
Knowledge management is a discipline a lot of people think knowledge management is a technology or software solution but it is much more than that. Knowledge management free download as powerpoint presentation. United kingdom knowledge management km is the process of capturing, developing, sharing, and effectively using organisational knowledge knowledge management, 2014. Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. Knowledge management is the planning, organizing, motivating, and controlling. Based on this hierarchy, one may note that knowledge management is intended for. Knowledge management lecture 1 university of manchester.
Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society. Knowledge management as an important tool in organisational. Hp and knowledge management lotus notes and www, common tools electronic sales partner system metaknowledge, searching, browsing, access, archival and navigation connex yellow pages of experts human side and technical side trainers trading post notes reseller info common set of tools and technologies. Gordon petrash the discipline of knowledge management has matured over the past decade. Part 3 focuses on emerging ideas that show great potential. Part 5 suggested principles for the knowledge management strategy 17 7. Distribute the latest and most relevant knowledge and howto guidance to its own staff members and partners wherever and whenever needed 2. Samenvatting knowledge management in organizations a critical introduction summary knowledge management. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. Transforming knowledge into values for organizations.1446 284 1534 1349 682 1425 1265 1229 1065 309 776 577 1296 160 916 1135 1544 697 1076 974 683 223 52 30 1491 1274 722 223 1592 844 1216 1090 1461 1017 978 493 1478 314 657 173 170 552 679 948 1411 497